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Business etiquette online course

Good impression, made easy


Your employees represent your company to the outside world. Their conduct and demeanor reflects the culture and values of your business.  Repeated lateness, dirty clothes and a lack of friendly welcome are obvious no-gos in everyday working life. However, there are considerably more blunders that need to be avoided in order to guarantee a flawless impression.  Business etiquette is about more than just the obvious rules of conduct. It describes the sophisticated art of successful verbal and non-verbal communication in a professional context.

With an online course on business etiquette, you can give your employees the necessary self-assurance for a confident appearance at work. Allow your employees to continue their training, regardless of location or time, with real added value for your business. Do away with expensive face-to-face events with difficult scheduling. With the eLearning course on business etiquette, implementation is guaranteed to be easy and cost-effective.


This is what your business etiquette training could look like in the future

Simply digital for the perfect impression.


From external appearance and verbal and non-verbal communication through to appreciative interaction with customers and colleagues. The digital professional etiquette seminar leaves no questions unanswered. Thanks to the responsive design, your employees can access the course flexibly from any mobile device. Whether it's a smartphone, tablet or laptop – with the business etiquette course, your employees will be sure to get off to a good start. For more satisfied customers and appreciative cooperation.

Course content at a glance:

  • Introduction to business etiquette,
  • The first impression,
  • Non-verbal communication,
  • Facial expressions and gestures,
  • Appreciative approach,
  • Behavior in the workplace,
  • Knowledge check.

We will be happy to adapt the online course to your specific requirements or to supplement it with other content that is relevant to you.


Your contact

I’m delighted you’re interested and I’m looking forward to getting to know you!

Denise Schönheider | Director Content & Creative
Denise Schönheider
Director Content & Creative
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Business Etiquette

Good etiquette is extremely important

Good etiquette in business helps to prevent misunderstandings. It ensures that communication with your customers, employees, colleagues and business partners runs smoothly. If your employees stick to the rules of business etiquette, they show their dialog partners that they respect and value them.

If you want to be successful in the world of business, it’s important to adhere to rules of etiquette. This applies both to the way you behave and present yourself to your business partners, and to the appearance and presentation of your employees. Do not underestimate the effect of business etiquette. A professional image enables you and your employees to represent your company in public. In the age of social media and email, it is important to master the basics of good etiquette. Even if communication over the Internet is predominantly informal, there are still some rules to follow.

Good etiquette is just as important in telephone calls. Not all employees find phone calls easy. There are a few stumbling blocks that can make it difficult to communicate on the phone. Telephone etiquette is part of business etiquette, and helps your employees to interact confidently with customers over the telephone. Being polite and respectful can open up many business opportunities for you and your employees.


Nobody is perfect – business etiquette for everyone

Two-thirds of bosses agree: People who know how to behave move faster up the career ladder. But employees regularly infringe the etiquette rules, by being late, gossiping in the office or wearing inappropriate clothing. Even the most attentive employees occasionally commit a faux pas.

The behavior of your employees determines how your company is seen by the outside world, and reflects on the quality of your products and services. Etiquette seminars enable you to avoid unpleasant incidents and help your employees feel confident and positive about communicating with others.


The bottom line

Appropriate behavior in day-to-day work is central to respectful and successful interactions with customers and business partners. The business etiquette course provides easy-to-implement guidelines for outstanding results. This online course includes valuable tips for you and your employees. Give your employees the gift of self-confidence and guarantee a positive impression. Simple, digital and cost-effective. 

Nadine Pedro
[Translate to English:] Nadine Pedro, chemmedia AG
Nadine Pedro
eLearning author