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Digital Conflict Management Training

How to best prepare leaders for conflict situations


Conflicts are ubiquitous in any organization, whether they occur between individual team members, departments, or even organizations themselves. They arise, for example, due to communication problems, differing goals or priorities, or resource shortages. If conflicts are not dealt with effectively, it leads to a host of problems. Including declining employee morale, loss of productivity, and poorer business performance.

With the right training, your employees will learn to recognize, understand and resolve conflict before it escalates. Effective conflict management training fosters a positive company culture where disagreements and conflicts are viewed as opportunities for improvement and growth.


Learning to resolve conflicts efficiently

Conflict Management Training for Leaders


Effective conflict management training for executives

Using scenario-based learning methods to train conflict management skills

Under the motto "learning by doing," use scenario-based learning to train complex and multi-layered conflict scenarios in a safe and controlled environment. Put leaders directly into conflict situations where they are forced to make decisions based on the information available to them

With conflict management training, you will train:

  • Resolve conflicts confidently
  • emphatic response
  • leadership skills
  • team building

Better work climate through trained leaders

Getting better with conflict management training

Realistic dialogues and immersive scenarios create a personalized learning experience for your employees. Depending on the decisions they make during the course of the conversations, the continuing dialogue threads differ. Interactivity increases learner engagement and, as a result, results improve. 

The immediate feedback after each decision and the skill assessmentat the end of the training offers your leaders a chance for self-reflection. Help improve the work climate for all employees through targeted training, and give your managers specific assistance in resolving conflicts.


Your contact

I’m delighted you’re interested and I’m looking forward to getting to know you!

Denise Schönheider | Director Content & Creative
Denise Schönheider
Director Content & Creative
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The bottom line.

Conflict situations occur again and again in working life. The decisive factor is how managers deal with them. Through targeted conflict management training, you train your managers to resolve conflicts quickly and empathetically. Ensure a good working atmosphere, satisfied employees and a healthy conflict culture by training your managers accordingly. 


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Nadine Pedro
[Translate to English:] Nadine Pedro, chemmedia AG
Nadine Pedro
eLearning author